Terms and Conditions

Terms and Conditions
The following terms and conditions govern all transactions between LGM Technologies UK LTD. (“TwinMe”), including its affiliates concerning the scanning and production of “TwinMe figures” and you (“You” or “Customer”).
  1. Refund / Cancellation Policy : Once a scan has been 3D manfactured, the order cannot be canceled. Gift card sales are final.” If you wish to cancel the order before it sent out to manufacturing please send an email to support@twinme.co.uk within 24 hours of placing your order
  2. Slight differences may appear between the Customer and TwinMe figures due to the nature of the 3D processes. Certain details may be difficult to decipher due to the minute stature of TwinMe figures, and structures may be omitted due to their fragility in 3D production.
  3. Colors and detailing on TwinMe figures may fade over time. Direct sunlight will lead to bleaching effects. Figurines should be kept away from moisture or chemicals.
  4. Based on positioning and balance at the time of scan, not all TwinMe figures stand without support. In such cases, permanent stands are available for purchase and can be added after the figure is produced.
  5. Payment Flow and Delivery Policy: TwinMe figures are shipped direct to Customers. Delivery is estimated within 10-15 business days from the date of order. In instances when delivery times are delayed, TwinMe will make efforts to notify the Customer at the time of scanning.
  6. Customer represents and warrants that he or she has the right to agree to the reproduction of their likeness and all accompanying accessories and attire. Customer represents and warrants further that he/she is of legal age and able to enter into a contract.
  7. TwinMe reserves the right to maintain the scan and likeness in all formats and derivatives including 2D, 3D, digital, and physical, and to use such for advertising, display, publication, or other purposes without limitation. TwinMe will not scan or produce TwinMe figures of anyone under the age of majority without a parent or legal guardian’s prior written consent. TwinMe further reserves the right to alter or delete from any scan any trademarks or logos that may, in TwinMe’s sole judgment, infringe the intellectual property rights of 3rd parties, if applied to TwinMe figures.

  8. Miscellaneous Terms:
    1. Representation and Warranty. TwinMe represents and warrants to Customer that it shall perform the Services using personnel of required skill, experience and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services.
    2. TwinMe shall not be liable for a breach of the warranty set forth in Section 10(a) unless Customer gives written notice of the defective Services, reasonably described, to TwinMe within seven (7) days of the time when Customer discovers or ought to have discovered that the Services were defective. TwinMe shall, in its sole discretion, either (i) reperform such Services; or (ii) credit or refund the price of such Services. In the event TwinMe chooses to reperform the services (scan), You are solely responsible for arranging to visit a TwinMe location where the scan will be performed and for all costs associated with travelling to such location.
    3. THE REMEDIES SET FORTH IN SECTION 10(b) SHALL BE THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY AND TwinMe'S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN SECTION 10(a).
    4. Disclaimer of Warranties. EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 10(a) ABOVE, TwinMe MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE SERVICES, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.
    5. Limitation of Liability. IN NO EVENT SHALL TwinMe BE LIABLE TO CUSTOMER OR TO ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE
    6. IN NO EVENT SHALL TwinMe'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE TO TwinMe UNDER THIS AGREEMENT. The limitation of liability set forth in this Section 10(f) shall not apply to (i) liability resulting from TwinMe's gross negligence or willful misconduct and (ii) death or bodily injury resulting from TwinMe's negligent acts or omissions.
    7. Indemnification. Customer shall defend, indemnify and hold harmless TwinMe and TwinMe's Affiliates and its officers, directors, employees, agents, successors and permitted assigns from and against all damages, liabilities, deficiencies, actions, judgments, interest, awards, penalties, fines, costs or expenses of whatever kind, including reasonable attorneys' fees and the cost of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers, arising out of or resulting from bodily injury, death of any person or damage to real or tangible, personal property resulting from the negligent or willful acts or omissions of Customer; and Customer's breach of the representation and warranty set forth in Section 7 of this Agreement.
    8. Waiver. No waiver by TwinMe of any of the provisions of this Agreement is effective unless explicitly set forth in writing and signed by TwinMe. No failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from this Agreement operates or may be construed as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
    9. Force Majeure. TwinMe shall not be liable or responsible to Customer, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of TwinMe including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
    10. Privacy TwinMe makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy.
    11. Severability. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
    12. Survival. Provisions of these Terms, which by their nature should apply beyond their terms, will remain in force after any termination or expiration of this Agreement including, but not limited to, the following provisions: Governing Law, Submission to Jurisdiction and Survival.